our solutions
Quick Wins

Workshops + Speeches

Our workshops and speeches equip managers and frontline employees with the key principles and tools in customer experience and customer profitability management.


Customized workshops involve hands-on problem solving to address clients’ specific business issues. Business challenges are examined collaboratively, with customer-focused solutions developed in the course of the session. Sessions are led by CEO Bernd Schmitt or President Sunil Gupta. Custom workshops typically last 1 or 2 days and are available on:

  • Customer experience
  • Customer profitability
  • Branding
  • Innovation


The EX Group brings speeches and keynote addresses to meetings of corporate decision-makers around the world. Corporate speeches bring the key principles and management tools for customer-focused organizations to managers, as well as case studies with best practices relevant to the audience's particular industry.

New York Experience Workshop

Learn from the world’s cutting-edge customer experiences. We lead clients on customized interactive sessions where they engage with leading New York retail and customer service experiences. Sessions can be combined with management insight interviews, training workshops, and expert-led brainstorming sessions.

Our clients have found our New York Experience workshops extremely insightful and useful for innovating their own customer experiences, and achieving distinction in customer service and retail environments.